This section only applies for Canadian
orders of the MPIO FL100 128MB, 256MB, 512MB.
How do I place an order?
Shipping and tax questions
Return Policy on the MPIO
General Information
Placing a
your order
Q. How do I place an order?
A. Here are a few instructions for placing an order:
- Click
here
to order the FL100 128MB or
here
to order the FL100 256MB or
here
to order the FL100 512MB .
On the product page you have chosen, click on “ Add One
to To Basket “ or " Buy One Now "
- We suggest you create an account for future
purchases, you are also able to place an order without one.
- Enter all the information.
- Click on CONTINUE.
- Select your payment method at the bottom of your
screen, at this time only C.O.D. ( Cash on Delivery ) is available.
- Click on CONTINUE.
- Once the CHECKOUT:PAYMENT page appears, make
sure all information is valid and click on CONTINUE in order to complete
your order.
Q. What methods of payment are accepted?
A. C.O.D ( Cash On Delivery ). Only cash will be accepted by the postman on
delivery, no cheques or money orders for COD shipments. If you are not home at time of delivery
a card will be left with information on where to pick up your player at your local post
office. Most post offices accept Interac payments as cash, credit card
payments at the post office for COD shipments cannot be accepted. You may also
pre-pay your product with a Canada Post Postal Money Order. Simply choose COD
as your shipping method at checkout and email us that you would like to pay
with a postal money order.
Q. Why can t I pay with my credit card?
A. For your protection and for our protection we no longer accept
credit cards.
Q. Are gift certificates available through the Web site?
A. For the moment we do not offer gift certificates.
Shipping
and taxes
Q. What are the available delivery
methods, and how long does it take?
A. Your order is shipped using Canada Post Xpresspost service. Delivery times vary from 1 to 3 business days
depending on your province.
Q. What taxes are applicable on merchandise?
A. MP3Shopping.com applies the GST/HST on all
Canadian orders and the PST for Quebec residents only.
Q. I am in the Montreal area, can I pick up my player?
A. At this time there has not been enough demand in the Montreal area
for us to open a store locally. All orders are shipped out.
Q. I placed my order quite a few days ago and I still have not received
anything…
A. Check your email to see if you have received an "out of
stock" notice. Check also to see if the delivery address and the electronic address that you
have specified are correct. If there is an error or you have never received a
confirmation please contact our Order Department
at the following address: orders@mp3shopping.com
Q. I have changed home and/or email address, phone number. Do I have to
notify the Order Department?
A. If you have a product on order, it is important that you notify us
of your address change(s) so that we can contact you and confirm the correct
address.
If you do not have an outstanding order (item(s) not received) you need only
make the change(s) to your customer account on the Web site.
MPIO FL100 128 / 256 / 512MB Canada only, return
policy
Q. What is
your
policy on returns
for these players?
A. 1. Before returning your player you must request an RMA
( Return Merchandise Authorization ) number by filling in our RMA
form which can be found here explaining in detail your problem.
2.You may return the player to MP3Shopping.com up to 30 days after
receiving it at the following address:
ATT: MPIO Returns
MP3Shopping.com Inc.
P.O. Box 1027, Station " C "
Montreal, Quebec
H2L 4V3
3. You shall assume the delivery charges and the
legal risks for products returned and use a carrier that guarantees the risks of loss and
damages.
4. For the purposes of articles 1 and 2, you may not return products for
any reason except if the products are defective. If an item is defective, it
will be exchanged for a new copy of the same product within 30 days of
purchase. For refund information please read the next
question.
5. Upon receipt of the returned product(s), a replacement will be shipped as soon as possible, on the condition, however, that the products
being returned are returned by you and received by MP3Shopping.com in the same
condition as that in which they were at the time they were delivered to you.
Q. What
if I am not satisfied with my
MPIO and want a refund?
A. You may get a refund within the first 30 days of
your order date if you are not completely satisfied with your purchase. IMPORTANT:
A restocking fee of 15% will be applied to all returned merchandise, no
exceptions. To return your item for refund please go to our RMA
form page here and fill out the required information.
General
information
Q. How can I contact you?
A. For any question relating to your order, you can write to us at: orders@mp3shopping.com
.
For your general questions, comments and suggestions: info@mp3shopping.com
Q. I’m a retailer, can I order the MPIO products at
wholesale prices for resale?
A. Yes, Retailers can email
us here with your quantity request.
